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Privacy Policy

The Laurence Sterne Trust

We are committed to protecting your privacy whilst providing you with a personalised service. This privacy policy outlines the ways we may collect, store and use your data and why.

This privacy policy was published on 22 November 2021. Changes may be necessary to this policy to reflect legal or data processing developments or the changing needs of our operation. If we change the policy we will update this page on our website.

What data do we collect and how?

We process personal data from people when they buy from our shop, make a donation or sign up to our mailing list. Data will not be retained for longer than is necessary for us to deal with your needs efficiently and will not be held indefinitely. The time for which data is held will vary according to the nature of your dealings with us; for instance, if you enter into correspondence relating to long-term research and generate follow-up questions, we will keep personal details on our record of the enquiry for two years. You are always free to ask us what data we hold about you and on what basis.

How do we use your data?

We only collect information that we know we will genuinely use and retain it only for as long as it is needed, in accordance with data protection legislation.

We process some data we hold anonymously (for example pages visited and approximate place of residence) to report to our charity’s funders and help us plan our future activity.

We never share personalised data with any other organisation.

How do we keep data secure?

We are committed to ensuring that your information is secure. We take appropriate steps to maintain our contact information in a secure environment to prevent unauthorised use. Our processors are bound by contract to do the same.

Purchases and donations

When you make a purchase from us or donate to us, we will use your data in order to fulfil our contract with you – for example, to post purchased items to you or contact you in the event of a cancellation. We will keep this data in order to make your future purchases with us easier. Where your data is required in order for us to be able to perform our contractual obligations, we will make this clear – e.g. by making fields on a web form mandatory. If you ask us to stop processing or delete your information while we still have an open contractual obligation to you, such as tickets for an event you have not yet attended, we will only do so after the contract has been completed or cancelled and refunded if this is possible.

Purchases and donations made through PayPal (including credit/debit card purchases) are protected by their Privacy Statement

Our Newsletter is managed through Mailchimp and protected by the Mailchimp Privacy Policy

Links, cookies and third party websites

If you follow links to other websites from our website your data will be subject to the privacy policies of those sites. You should refer to these policies before providing your data. The Laurence Sterne Trust has no control over the content of other websites.

This website uses cookies to store information within your web browser. You can choose to refuse cookies but some parts of our website will not work without them.
See our Cookie Policy.

What choices do I have about how my data is used?

You have the right to object to any of our data processing.
• You may opt out of receiving information from us by e-mail using the unsubscribe link in our newsletter.
• You may request that we amend the data we hold about you. We reserve the right to verify that any requested amendments are accurate.
• You may request that we delete your data but where we are required to maintain the integrity of our records we may choose to anonymise your data instead. If you would like to suppress all contact from us we will need to keep limited personal data in order to comply with this request.
• You may request a copy of the information held about you by us.
• To exercise your choices, indicate your wishes at the point of our collection or get in touch with us using the contact details at the bottom of this page.

What should I do if I have a concern or complaint?

We are committed to taking prompt action in response to any concerns about privacy, including the removal of any information we might hold. In the first instance please contact us. If you are not happy with our response you have the right to lodge a complaint with The Information Commissioner’s Office: https://ico.org.uk